Cancellation Policy

 

LATE NOTICE CANCELLATION

I understand that Agape Crochet operates on a scheduled appointment basis for individual/group sessions. Therefore, when canceling an appointment, I am required to provide MORE than 24-hour notice for which no additional levy shall incur. However, if I cancel a session LESS than 24 hours before the scheduled time, I acknowledge that I forfeit one session from my package of lessons. If I only purchase one lesson and I cancel that lesson less than 24 hours before the scheduled time, I acknowledge that my lesson is forfeited and I will not get a refund. If my purchase was through GroupOn, I understand that if I cancel my session less than 24 hours before the scheduled time, my session will still be considered redeemed and I will not get a refund.  

 

NO NOTICE CANCELLATION

If I’ve scheduled a crochet class and I do not show up for the class without notifying my facilitator (also known as a “No Call No Show”), ​I acknowledge that I forfeit one session from my package of lessons. If I only purchase one lesson and I “No Call No Show” for that lesson, I acknowledge that my lesson is forfeited and I will not get a refund. If my class was scheduled through GroupOn, I understand that if I “No Call No Show“, my session will still be considered redeemed and I will not get a refund.

 

COURTESY CANCELLATION

I understand that I’m entitled to a one-time courtesy cancellation, whereby I can cancel a session less than 24 hours before my scheduled session, and not forfeit the session. However, this does not apply to a “No Call No Show”.

 

FACILITATOR CANCELLATION

Should my facilitator cancel a session with less than 24-hour prior notice, I shall be entitled to one free additional session upon rescheduling. I understand that I am responsible to schedule the free make-up session and it must be scheduled within 7 days of my last session or it will be forfeited.

 

However, should my facilitator cancel a session with MORE than 24-hour prior notice, I will not be entitled to a free make-up session.

 

VOUCHER EXPIRATION

Should my voucher expire and I would still like to attend a session I understand that I will have to pay the remaining balance for the package I’ve purchased.

I understand that I will have to pay the balance prior to attending the session.

 

I have read and completely understand these terms

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